DHgate.com is a online marketplace that offers a wide range of products at wholesale prices. The website has been in operation since 2004 and provides a platform for buyers to purchase products directly from Chinese manufacturers and suppliers. The website offers a variety of products, including electronics, cell phones, computers, jewelry, and clothing. DHgate.com also provides a Buyer Protection program to ensure that customers receive their orders as described and on time.
Buyer Protection program
The Buyer Protection program offered by DHgate.com is designed to ensure that customers receive their orders as described and on time. Here’s how it works:
- DHgate.com holds the funds for your purchase until your order is fully received and you confirm its delivery and satisfaction.
- If you claim not to have received your item(s), you can open a dispute to submit your proposal. If the problem you are experiencing does not get solved by the seller, you can escalate the dispute to DHgate.
- DHgate will then arbitrate on your behalf, based on the evidence collected from both you and the seller.
The program also allows you to get a full refund if you claim not to have received your item(s) or accept a partial refund and then keep the item(s). Before placing an order, you are advised to check the seller’s information, customer feedback, and detailed seller ratings.
DHgate.com offers a variety of shipping options to its customers, depending on the product, destination, and shipping method selected by the buyer. The website also provides a Shipping Cost Calculator that allows you to estimate the shipping cost for your order.