Effective Date: September 20, 2025
1. Introduction
This Privacy Policy describes how SK IT Marketing (“we,” “us,” or “our”) collects, uses, and shares information through our Facebook Messenger application Messenger AI Chatbot for e-com (the “App”). The App is designed to respond to user queries regarding product information, pricing, shipping, payment details, and other general information through automated responses powered by n8n workflows and AI agents including DeepSeek.
By using our App through Facebook Messenger, you consent to the practices described in this Privacy Policy.
2. Information We Collect
a. Information Provided by Users
When you interact with our App, we may collect:
- Your Facebook public profile information (name, profile picture)
- Messages, questions, and queries you send to the App
- Any information you voluntarily provide during conversations
b. Information Automatically Collected
- Conversation history and interactions with our App
- Technical information about your device and browser
- Usage data and analytics regarding your interactions
c. Information from Facebook
As a Facebook Developer App, we may receive information from Facebook in accordance with your Facebook privacy settings and Facebook’s Platform Terms.
3. How We Use Your Information
We use the information we collect to:
- Respond to your queries about products, prices, shipping, payment, and other information
- Improve our services and AI response accuracy
- Provide personalized recommendations and support
- Analyze usage trends to enhance user experience
- Comply with legal obligations
4. AI Processing and n8n Workflows
Your messages and queries are processed through:
- n8n workflows that automate response processes
- AI agents including DeepSeek to generate relevant responses
- Our internal systems to retrieve product and service information
These systems analyze your queries to provide accurate, helpful responses while maintaining the context of our conversation.
5. Data Storage and Retention
- We store conversation history for improving our services and reference purposes
- Your data is retained for infinitely unless you request deletion
- We implement appropriate security measures to protect your information
6. Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our App (including n8n and AI service providers)
- Legal authorities when required by law or to protect our rights
- Third parties in connection with a business transaction such as merger or acquisition
7. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Opt-out of certain data collections
- Delete conversation history by requesting removal through Messenger or contacting us directly
8. Children’s Privacy
Our App is not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.
9. Security Measures
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes through the App or via Messenger. The updated effective date will be reflected at the top of this policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
SK IT Marketing Contact Page
12. Consent
By using our Facebook Messenger App, you consent to the collection and use of your information as described in this Privacy Policy.